Hard Rock Hotel Riviera Maya (Adults Only), Puerto Aventuras ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Km. 72 Carretera Cancun Tulum Puerto Aventuras, Puerto Aventuras, Mexico, 77710

“The hotel's stunning beachfront access allowed us to dive into the ocean within moments of stepping outside!”view full review

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“A wonderful resort with exceptional dining experiences and activities” view full review

Top location:Highly rated by recent guests(8.3)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in public areas for free.

Other information

At the hotel Hard Rock Riviera Maya (Adults Only) guests are invited to a full breakfast served for free.

Maximum capacity of extra beds in a room is 1.

Pets are allowed on request.

Number of rooms:1130

Former name

Aventura Cove Palace

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Room Adults only

Max:

2 persons

485 sq. feet

Bed options:

1 King Size Bed

room details

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Deluxe King Room Adults only

Max:

2 persons

90 sq. feet

Bed options:

1 King Size Bed

Sea view

Coffee machine

Balcony

room details

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Deluxe Room

Max:

3 persons

485 sq. feet

Bed options:

2 Double beds

Coffee machine

Balcony

room details

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Center

Puerto Aventuras 1.2 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 12.4 mi

Cancun (CUN) 47.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Dining Options

“I had the pleasure of dining at several of the restaurants, and I must say, the food was fantastic! My favorite meals were at Toro Steakhouse and Zen, where the hibachi experience was nice. The variety of dishes catered to everyone's tastes, and I thoroughly enjoyed every bite.” view full review

Relaxation at the Spa

“A visit to the Rock Spa was a highlight of my stay! The massage I received from Filipe was one of the best I’ve ever had. The hydrotherapy area was also fantastic and provided a relaxing experience, making it a perfect escape from the daily activities.” view full review

Comfortable and Spacious Rooms

“I was delighted with my room's spaciousness and comfort. With modern amenities and a well-kept bathroom, it offered everything I needed for a luxurious stay. The convenience of having my own space to unwind after a day of activities was much appreciated.” view full review

Exciting Entertainment Options

“The entertainment at the hotel was great! I particularly loved the nighttime shows, especially the magician. The variety of activities and live bands kept things lively and fun, ensuring that my evenings were filled with excitement.” view full review

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Baggage storage
Locker room
Private beach
Allergy-free rooms
Elevator
Currency exchange
ATM/Cash machine
Hairdresser

Sports & Fitness

Fitness center
Snorkeling
Canoeing
Tennis court
Yoga class

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Tours/Ticket assistance
Stores/Commercial services

Dining

Restaurant
Poolside snack bar
Snack bar
Outdoor dining area

Business

Business center
Meeting/ Banquet facilities

Children

Cribs
Babysitting/Child services
Children's pool

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Karaoke
Night club
Entertainment
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Pool with view
Make up services

Room features

Air conditioning
Sitting area
Terrace
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Km. 72 Carretera Cancun Tulum Puerto Aventuras, Puerto Aventuras, Mexico, 77710

Map view

Km. 72 Carretera Cancun Tulum Puerto Aventuras, Puerto Aventuras, Mexico, 77710

City landmarks

Intersection of Punta Celis & Bahia Xcacel Streets

CEDAM Museum

3300 ft

Bahia Principe Residential Complex

TAO Wellness Center

1.1 mi

Carretera Federal Cancún – Chetumal Km 272 antes del Hard Rock Hotel Riviera Maya

Blu Riviera Maya

3600 ft

Marina

Marina Puerto Aventuras Office

1.2 mi

Zoo

Dolphin Discovery Riviera Maya

1.2 mi

Carr. Tulum - Cancun km 269.5 Puerto Aventuras

Puerto Aventuras Beach Marina and Golf Resort

5300 ft

Museums

Underwater Museum C.e.d.a.m

1.0 mi

Ruin

Adoratorio

1.6 mi

Carretera Cancun-Tulum Km 307 Av. Tajma Ha 3 Km Interior Frente Xibalba-Kiuik y Bel Air Riviera Maya

Eco-Park Santuario De Los Guerreros

1.2 mi

Puerto Aventuras

Cenote Media Luna

1.6 mi

Beach

Caleta Chac-hal-al

1.6 mi

Beach

Paamul beach

1.7 mi

Quintana Roo

Cenote Chac-Mool

2.1 mi

Federal Highway Chetumal _ Puerto Juarez Km. 266.3 At Barcelo Maya Beach

Dolphinaris Barcelo

2.4 mi

Lake

Cenote Azul

2.8 mi

Quintana Roo

Cenote, Garden of Eden

2.6 mi

Hwy 307 Km 269

Cenote Cristalino

2.6 mi

Nature reserve

Kantun Chi

2.7 mi

Blue Cenote

2.8 mi

Carretera Federal 307

Chikin Ha

3.0 mi

Carretera Tulum-Playa del Carmen

Jardin Del Eden Cenote

3.1 mi

Cenote Ponderosa

3.1 mi

Quintana Roo

Cenote Eden

3.1 mi

Nearby

Federal Highway Cancun _ Chetumal Km 272

Dolphinaris Riviera Maya Park

100 ft

Restaurants

Santi&peccatori

1700 ft

Centro Comercial Marina Local e-1a Calle Bahia Xcacel

Reviews and Ratings <br />

Feedback from previous guests about their experience.

84%

loved the resort and would return for another relaxing stay

Impressive hygiene measures

Friendly and caring staff

Room maintenance issues

Limited dining options

8.4/10

Great

Rooms

8.0

Location

8.3

Service

9.3

Dining

7.3

4.5/5 based on 15231 reviews

#5 of 20 hotels in Puerto Aventuras based on Tripadvisor

John

United Kingdom, March 2025

9.0/10

My stay at the Hard Rock Riviera Maya was quite memorable! The staff made us feel very welcome, especially Erasmo from the beach service who really went above and beyond. The food was great despite some restaurants being closed due to low occupancy. On the downside, we were unable to stay on the Heaven side and some amenities were limited. Overall, it was a safe and relaxing experience.

Rooms

9.0

The room was comfortable and we even got upgraded to a terrace room with a nice balcony due to low occupancy.

Service

10.0

The staff provided exceptional service, especially Jessica our butler, and Betty by the pool who kept our drinks coming! Everyone was attentive to our needs.

Location

9.0

The hotel is beautifully located near the beach and not far from some fun activities like snorkeling and kayaking.

Dining

8.0

The dining options were impressive, with excellent food at the restaurants we tried, although it would have been nicer if more were open.

Facilities

9.0

The facilities were well-kept, and I particularly enjoyed the beach and pool areas. The zip line and kids' splash zone were fun additions.

Dominic

United Kingdom, January 2025

9.0/10

My stay at the resort was an absolute delight! The staff made me feel incredibly safe and welcomed, especially with all the health precautions in place. The dining options were excellent, and the entertainment kept me thoroughly engaged. However, the waterpark could use better supervision during peak times to ensure a more enjoyable experience for everyone.

Rooms

9.0

The rooms were spacious, clean, and comfortable, providing a great retreat after a long day.

Service

10.0

Service was outstanding, with attentive staff ensuring we were well taken care of throughout our stay.

Location

9.0

The resort is conveniently located with easy access to various amenities and beautiful beaches.

Dining

8.0

Dining experiences were fantastic with a variety of options, though not all restaurants were open during my visit due to occupancy.

Facilities

9.0

Facilities were top-notch, with well-maintained pools and a clean beach area, making for a relaxing environment.

Christopher

United Kingdom, December 2024

5.4/10

We had an amazing stay at the Hard Rock Riviera Maya! The facilities were fantastic with plenty of activities for the kids, and the service was exceptional, making us feel welcome throughout our trip. The dining options were diverse, and the food was top-notch. However, the location might require some walking for specific activities, and the transportation to the golf course could be better.

Rooms

We upgraded to a spacious two-bedroom sky terrace room, and it was immaculate and clean, offering a great view. Rating: 9/10

Service

The service was outstanding, with attentive staff ensuring we had everything we needed. Our butler was an absolute gem, making reservations and checking in regularly. Rating: 10/10

Location

The location was good, though it required a bit of walking to get to certain areas of the resort. However, the proximity to the beach and activities was still convenient. Rating: 8/10

Dining

The dining experiences were consistently excellent, particularly at The Market and Toro. Every meal was delicious, but a bit more variety in some restaurants could enhance the experience. Rating: 9/10

Facilities

The resort offered a wide range of facilities, from pools to spa services and a water park that the kids loved. They provided plenty of activities to keep everyone entertained. Rating: 10/10

Jane

United Kingdom, October 2024

9.0/10

We had an incredible time at the resort, feeling very safe and welcomed throughout our stay. The rooms were spacious and comfortable, and the staff provided excellent service. Dining options were varied with outstanding food, although some areas could improve their organization. The variety of activities kept our family entertained, but the waterpark experience was affected by unsupervised groups. Overall, it was a fantastic family getaway with a few slight bumps.

Rooms

9.0

The joined family bedrooms were spacious with a unique layout, including a tub in the kids' room. They were dark and quiet, providing a good night's sleep.

Service

10.0

Service was prompt and attentive; we always got follow-ups on our requests which made us feel well cared for.

Location

9.0

The hotel offers a family-friendly environment and is conveniently located near the water park, making it easy to access all activities.

Dining

8.0

Dining was diverse and the food was impressive across all restaurants, though a kids menu would be a great addition.

Facilities

9.0

The facilities were excellent overall, especially the activity options that catered to our family's interests.

Isabella

United Kingdom, October 2024

6.0/10

I had a great time at this hotel despite the challenges posed by the pandemic. The staff went above and beyond to ensure we felt safe and cared for, and the hygiene measures in place were impressive. However, the restaurant situation was a bit inconvenient, with limited options due to capacity restrictions, and the beach experience left much to be desired due to the seaweed. Overall, it was nice to get away, but there are definitely areas for improvement.

Rooms

5.0

Unfortunately, the room we stayed in had some maintenance issues with water dripping from the roof and outdated furniture.

Service

7.0

The service was a mixed bag; while some staff were enthusiastic and attentive, we did experience delays and communication issues at times.

Location

6.0

The hotel is located close to various facilities and activities, which is a plus, but the beach was disappointing due to the seaweed.

Dining

5.0

Dining options were limited as many restaurants were closed, and the buffet offered the same food daily.